Shipping & Returns
All orders placed through this web site are subject to confirmation and acceptance by Catherine Manuell Design. Catherine Manuell Design may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Catherine Manuell Design requests payment for increased prices, you may cancel the order by giving notice to Catherine Manuell Design, which must be received within seven days of the announcement of the increase.
We deliver our products using Startrack Express or Australia Post. Shipping costs are a flat rate of $9.95 within Australia and $39.95 for overseas small items and $79.95 for overseas larger items and the amount will be added to the order total before checkout.
Orders are dispatched within 2 business days. Shipping times are estimated at between 2 and 10 business days, depending on your location.
Catherine Manuell Design or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by Catherine Manuell Design as soon as possible. Anyone at the delivery address who receives the goods will be presumed by Catherine Manuell Design to be authorised to receive the goods.
Catherine Manuell Design is not liable for local customs and duty or local taxes on deliveries to countries overseas.
If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods. Catherine Manuell Design may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age. If there is no-one at the delivery address or no-one of appropriate age to receive and pay for the order, Catherine Manuell Design may charge you additional delivery fees. Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged. Catherine Manuell Design reserves the right to restrict sales to retail quantities when supplying resellers and distributors.
2. Renewals, Returns & Refunds
Catherine Manuell Design will review and consider all applications for returns and refunds on an individual basis.